{"id":1949,"date":"2025-08-11T08:19:01","date_gmt":"2025-08-11T08:19:01","guid":{"rendered":"https:\/\/eastend.space\/?page_id=1949"},"modified":"2025-11-20T03:08:46","modified_gmt":"2025-11-20T03:08:46","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/eastend.space\/?page_id=1949","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1949\" class=\"elementor elementor-1949\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f3765f e-flex e-con-boxed e-con e-parent\" data-id=\"3f3765f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f324db elementor-widget elementor-widget-text-editor\" data-id=\"9f324db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"108\" data-end=\"326\">At <strong data-start=\"111\" data-end=\"133\">EAST END SDN. BHD.<\/strong>, we strive to provide quality home furniture and a smooth shopping experience. We understand that sometimes changes are necessary, so we have outlined our cancellation process clearly below.<\/p><h3 data-start=\"328\" data-end=\"357\"><strong data-start=\"332\" data-end=\"355\">Order Cancellations<\/strong><\/h3><ul data-start=\"358\" data-end=\"674\"><li data-start=\"358\" data-end=\"495\"><p data-start=\"360\" data-end=\"495\">You may request a cancellation <strong data-start=\"391\" data-end=\"432\">within 24 hours of placing your order<\/strong>, provided it has not yet been processed, packed, or shipped.<\/p><\/li><li data-start=\"496\" data-end=\"674\"><p data-start=\"498\" data-end=\"674\">Once your order has been prepared for shipment or dispatched, cancellation will not be possible. For orders already delivered, please refer to our <strong data-start=\"645\" data-end=\"671\">Return &amp; Refund Policy<\/strong>.<\/p><\/li><\/ul><h3 data-start=\"676\" data-end=\"719\"><strong data-start=\"680\" data-end=\"717\">Custom or Made-to-Order Furniture<\/strong><\/h3><ul data-start=\"720\" data-end=\"942\"><li data-start=\"720\" data-end=\"834\"><p data-start=\"722\" data-end=\"834\">Orders for customised, personalised, or made-to-order furniture cannot be cancelled once production has begun.<\/p><\/li><li data-start=\"835\" data-end=\"942\"><p data-start=\"837\" data-end=\"942\">Please ensure all details (measurements, colour, material) are correct before confirming your purchase.<\/p><\/li><\/ul><h3 data-start=\"944\" data-end=\"983\"><strong data-start=\"948\" data-end=\"981\">How to Request a Cancellation<\/strong><\/h3><p data-start=\"984\" data-end=\"1035\">To cancel your order, please contact us promptly:<\/p><ul data-start=\"1036\" data-end=\"1249\"><li data-start=\"1036\" data-end=\"1073\"><p data-start=\"1038\" data-end=\"1073\"><strong data-start=\"1038\" data-end=\"1048\">Email:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1049\" data-end=\"1071\">east_end20@outlook.com<\/a><\/p><\/li><li data-start=\"1074\" data-end=\"1111\"><p data-start=\"1076\" data-end=\"1111\"><strong data-start=\"1076\" data-end=\"1095\">Phone\/WhatsApp:<\/strong> 011-1314 7984<\/p><\/li><li data-start=\"1112\" data-end=\"1178\"><p data-start=\"1114\" data-end=\"1178\"><strong data-start=\"1114\" data-end=\"1131\">Subject Line:<\/strong> <em data-start=\"1132\" data-end=\"1176\">Cancellation Request \u2013 [Your Order Number]<\/em><\/p><\/li><li data-start=\"1179\" data-end=\"1249\"><p data-start=\"1181\" data-end=\"1249\">Provide your full name, order number, and reason for cancellation.<\/p><\/li><\/ul><p data-start=\"1251\" data-end=\"1338\">We will verify the status of your order and confirm whether cancellation is possible.<\/p><h3 data-start=\"1340\" data-end=\"1384\"><strong data-start=\"1344\" data-end=\"1382\">Refunds for Approved Cancellations<\/strong><\/h3><ul data-start=\"1385\" data-end=\"1593\"><li data-start=\"1385\" data-end=\"1491\"><p data-start=\"1387\" data-end=\"1491\">If your cancellation request is approved, we will process your refund to your original payment method.<\/p><\/li><li data-start=\"1492\" data-end=\"1593\"><p data-start=\"1494\" data-end=\"1593\">Please allow <strong data-start=\"1507\" data-end=\"1528\">5\u20137 business days<\/strong> for the refund to reflect, depending on your payment provider.<\/p><\/li><\/ul><h3 data-start=\"1595\" data-end=\"1615\"><strong data-start=\"1599\" data-end=\"1613\">Exceptions<\/strong><\/h3><p data-start=\"1616\" data-end=\"1663\">Your cancellation request may be declined if:<\/p><ul data-start=\"1664\" data-end=\"1858\"><li data-start=\"1664\" data-end=\"1725\"><p data-start=\"1666\" data-end=\"1725\">The order has already been packed, shipped, or delivered.<\/p><\/li><li data-start=\"1796\" data-end=\"1858\"><p data-start=\"1798\" data-end=\"1858\">The request is made after the allowed cancellation period.<\/p><\/li><\/ul><h3 data-start=\"1860\" data-end=\"1889\"><strong data-start=\"1864\" data-end=\"1887\">Contact Information<\/strong><\/h3><p data-start=\"1890\" data-end=\"2193\"><strong data-start=\"1890\" data-end=\"1912\">EAST END SDN. BHD.<\/strong><br data-start=\"1912\" data-end=\"1915\" \/>Registration No.: 202501023920 (1625333-H)<br data-start=\"1957\" data-end=\"1960\" \/>Website: <a class=\"\" href=\"https:\/\/eastend.space\" target=\"_new\" rel=\"noopener\" data-start=\"1969\" data-end=\"2017\">https:\/\/eastend.space<\/a><br data-start=\"2017\" data-end=\"2020\" \/>Email: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2027\" data-end=\"2049\">east_end20@outlook.com<\/a><br data-start=\"2049\" data-end=\"2052\" \/>Phone\/WhatsApp: 011-1314 7984<br data-start=\"2081\" data-end=\"2084\" \/>Address: P-3, Podium Block Plaza Dwitasik, Bandar Sri Permaisuri, 56000 Cheras, W.P. Kuala Lumpur, Malaysia<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At EAST END SDN. BHD., we strive to provide quality home furniture and a smooth shopping experience. We understand that sometimes changes are necessary, so we have outlined our cancellation process clearly below. Order Cancellations You may request a cancellation within 24 hours of placing your order, provided it has not yet been processed, packed, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1949","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/eastend.space\/index.php?rest_route=\/wp\/v2\/pages\/1949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eastend.space\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eastend.space\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eastend.space\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/eastend.space\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1949"}],"version-history":[{"count":7,"href":"https:\/\/eastend.space\/index.php?rest_route=\/wp\/v2\/pages\/1949\/revisions"}],"predecessor-version":[{"id":2036,"href":"https:\/\/eastend.space\/index.php?rest_route=\/wp\/v2\/pages\/1949\/revisions\/2036"}],"wp:attachment":[{"href":"https:\/\/eastend.space\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}