{"id":10,"date":"2021-12-21T09:46:38","date_gmt":"2021-12-21T09:46:38","guid":{"rendered":"https:\/\/startersites.io\/elementor\/homi\/?page_id=10"},"modified":"2025-11-13T01:13:52","modified_gmt":"2025-11-13T01:13:52","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/eastend.space\/?page_id=10","title":{"rendered":"Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b8c1f1e e-flex e-con-boxed e-con e-parent\" data-id=\"3b8c1f1e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21ce68e elementor-widget elementor-widget-text-editor\" data-id=\"21ce68e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h3><b>Return Policy<\/b><\/h3>\n<p class=\"p3\">At <span class=\"s2\"><b>EAST END SDN. BHD. (202501023920 &#8211; 1625333-H)<\/b><\/span>, we are committed to delivering quality furniture and ensuring customer satisfaction. If you\u2019re not entirely pleased with your purchase, please refer to our return policy below:<\/p>\n<hr \/>\n<h4><b>1. Return Eligibility<\/b><\/h4>\n<p class=\"p3\">We accept returns under the following conditions:<\/p>\n<ul>\n<li>\n<p class=\"p1\">The return request is made within <span class=\"s1\"><b>7 days<\/b><\/span> of receiving the item.<\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span class=\"s1\">The item is <\/span><b>unused<\/b><span class=\"s1\">, in <\/span><b>original condition<\/b><span class=\"s1\">, and <\/span><b>packaged with all original accessories and manuals<\/b><span class=\"s1\">.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\">The item is <span class=\"s1\"><b>not listed as non-returnable<\/b><\/span> (see Section 4).<\/p>\n<\/li>\n<\/ul>\n<p class=\"p3\"><span class=\"s2\"><b>Note:<\/b><\/span> Returned items must be in <span class=\"s2\"><b>resellable condition<\/b><\/span>. Items that show signs of use, assembly, physical damage, or are missing parts will not be accepted.<\/p>\n<hr \/>\n<h4><b>2. How to Request a Return<\/b><\/h4>\n<p class=\"p3\">To initiate a return:<\/p>\n<ol start=\"1\">\n<li>\n<p class=\"p1\">Email us at <span class=\"s1\"><b>east_end20@outlook.com<\/b><\/span> with the following details:<\/p>\n<ul>\n<li>\n<p class=\"p1\">Order Number<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Reason for return<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Photos of the item (if applicable)<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"p1\">Wait for our confirmation and return instructions <span class=\"s1\"><b>before shipping the item back<\/b><\/span>.<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Ship the item to the return address provided in the confirmation email.<\/p>\n<\/li>\n<\/ol>\n<p class=\"p3\"><span class=\"s2\"><b>Return shipping fees<\/b><\/span> are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).<\/p>\n<hr \/>\n<h4><b>3. Refunds<\/b><\/h4>\n<ul>\n<li>\n<p class=\"p1\">Once the returned item is received and inspected, we will notify you regarding the <span class=\"s1\"><b>approval or rejection<\/b><\/span> of your refund.<\/p>\n<\/li>\n<li>\n<p class=\"p1\">If approved, your refund will be processed within <span class=\"s1\"><b>5\u201310 business days<\/b><\/span> via your original payment method or store credit (based on your preference).<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h4><b>4. Non-Returnable Items<\/b><\/h4>\n<p class=\"p3\">We do <span class=\"s2\"><b>not<\/b><\/span> accept returns for the following:<\/p>\n<ul>\n<li>\n<p class=\"p1\">Assembled or installed furniture<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Clearance, \u201cAs-Is\u201d, or final sale items<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Items returned after 7 days without prior approval<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Products damaged due to improper assembly, misuse, or customer negligence<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h4><b>5. Damaged or Defective Items<\/b><\/h4>\n<p class=\"p3\">If your item arrives <span class=\"s2\"><b>damaged or defective<\/b><\/span>, please contact us <span class=\"s2\"><b>within 48 hours<\/b><\/span> of delivery with clear photos.<\/p>\n<p class=\"p3\">We will offer one of the following solutions:<\/p>\n<ul>\n<li>\n<p class=\"p1\">Replacement (subject to availability)<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Exchange<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Full refund<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<p class=\"p3\">For any inquiries, feel free to contact us:<\/p>\n<p class=\"p4\"><span class=\"s3\">\ud83d\udcde <\/span><b>011-1314 7984<\/b><\/p>\n<p class=\"p4\"><span class=\"s3\">\ud83d\udce7 <\/span><b>east_end20@outlook.com<\/b><\/p>\n<p class=\"p4\"><span class=\"s3\">\ud83c\udf10 <a href=\"http:\/\/eastend.space\"><strong>eastend.space<\/strong><\/a><\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Policy At EAST END SDN. BHD. (202501023920 &#8211; 1625333-H), we are committed to delivering quality furniture and ensuring customer satisfaction. If you\u2019re not entirely pleased with your purchase, please refer to our return policy below: 1. Return Eligibility We accept returns under the following conditions: The return request is made within 7 days of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/eastend.space\/index.php?rest_route=\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eastend.space\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eastend.space\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eastend.space\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/eastend.space\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10"}],"version-history":[{"count":7,"href":"https:\/\/eastend.space\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":2021,"href":"https:\/\/eastend.space\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions\/2021"}],"wp:attachment":[{"href":"https:\/\/eastend.space\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}